Privacy & policy
1. All the products are shown on the website. Their images are only for reference, However, Our merchant always tried to make it as same as possible and we deliver the best we can.
2. In the case of quality issue, The customer can always raise the complaint within 24 working hours after delivering the product, however, The merchant will be responsible for the quality issue and We resolve the issue on the customer’s behalf.
3. The order can be canceled 24 hours prior to the date of delivery, Hence 5% will be deducted from the total amount paid by the customer for adjusting the payment processing expenses.
4. If the products are not available ordered by the customer in the respective locations or city. We have all the rights to deliver the best product as per location for the same amount value.
5. Delivery of the same product may not be possible always as per location, But the customer has a right to get a 100% refund as coupon means we provide coupon of the full amount to the customer.
6. No quality issue will be entertained after 24 working hours, Once the order is delivered
7. Flowerportal.in reserved all the right to accept the order or refuse the order at any point in time after receiving the order and in all such cases we will refund the 100% amount to the customer(wallet/coupon), However, We all try to accept all the order. The amount will be valid till next 60 days.
8. In all delivery attempted cases, Where the recipient is not available at a given location or refuses to take the product. We are not responsible for refunding the amount. Since we deal with perishable products, Hence in such cases the order will be marked as delivered.
9. At the time of main occasions, Like Valentine’s day, From 7th Feb to 14th Feb, The flower price can be increased as per the market.
10. Prices of all the products which are subject to MRP restrictions are being sold on the website after adding the cost of our delivery services, online transaction, Hence the distribution cannot be shown on the website separately.
11. We do not take delivery charges in the main city, however, The delivery charges will be applicable in all the cases where the location is outskirts or a village area
12. Octroi charges if any, will be paid by the customer, If it is applicable in recipient location.
13. We have the right to delay your order due to natural calamity.
14. In the quality issue, We shall redeliver your order and refund also can be done depends on the nature of the complaint
15. If you did not receive your product like flowers, cakes, chocolates, etc. So kindly contact on the same of delivery so that we can refund your full amount.
FAQ FOR SECURITY
Q. Is your information secured?
Yes, All the customers’ information is secured like date of delivery, choice of cake and any product, that we are maintaining the database of the same.
Q. Is your Credit card information secured?
We don’t save your credit card information, as while placing an order you will enter credit card details into the form given by payment gateway so that your credit card information will be collected by secured payment gateway directly in the secured way.
Q. How Can I Update My Account?
If there is anything you want to update and wants some changes so that you can send us an email on firstname.lastname@example.org or email@example.com also for any query.
Q If I will find any incredulous mail so what can I do?
If you will find any incredulous mail, we requested you to please contact us on our customer support on +91 9953533819.