1. Same Day delivery is possible if you will order before 5 pm IST 

 2. Please Make sure about the address because re-delivery can not be possible to any other address.

 3. Once you will place the order, you will get a call that your order is confirmed or not.

 4. We will attempt the delivery on time only. If the delivery is not executed while attempting order, the Customer will be charged for the order as well as no re-delivery will be possible. We will consider the order executed.

• Due to wrong address

• Door locked.

• The recipient is not available.

• Wrong Cell or Extension number/ no reply or not connecting/ reachable if the delivery is not done.

• Recipient rejects the products.

5. Cakes & Flowers and other perishable products are sourced from the locals at the delivery location & will be delivered.

6. We reserve the right to replacement the flowers Including exact color / or it can be other products equal or higher value in case of non-availability of the product.

7. In case of floods/ Heavy Rains/ National Bandh, we reserve the right to reschedule the delivery for another date.

8. No change in instructions can be entertained only before 1 working hours of the date of delivery and acknowledged by our flowerportal customer support.

9. You can cancel the product 1 day prior.

10. We will not entertain any complaint about perishable products like fresh flowers, cake, etc. after 48 hours from the time of delivery

11. we will provide you pod(proof of delivery) in case of any dispute in delivery.